Testimonials & Reviews
Carl N. Williams, Jr. M.D. Hand and Plastic Surgery
Hand Surgeons & Plastic and Reconstructive Surgeons located in Las Vegas, NV
Carl N. Williams, Jr. M.D. Hand and Plastic Surgery always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 784 reviews with an average rating of 4.88 out of 5 stars. Please read what others are saying about Carl N. Williams, Jr. M.D. Hand and Plastic Surgery below, and as always, we would love to collect your feedback.
Theresa B.
Submitted 06/03/26
First off, Kevin was very thorough in going over all my records and preparing me to see Dr. Williams. Dr. Williams was very thorough as well and made me feel at ease and prepared my next steps to help me. I was very grateful and hope to have annswers and some resolutions after I do all my testing. Thank you, Dr. Williams and your staff.
Loretta F.
Submitted 06/03/26
The Doctor and staff were very nice and professional. We are doing more imaging to move forward. Thank you
Ann P.
Submitted 06/02/26
Probably the most disorganized surgery office I've ever visited.
First and foremost, I would recommend hiring employees who genuinely want to work in patient care. I understand healthcare can be stressful, but from my very first interaction, it was apparent that the staff seemed uninterested in helping patients.
I was referred to this office for a broken finger. My initial consultation was a complete mess. My appointment was scheduled for 9:30 AM, yet no one informed me when booking that I was expected to arrive at 9:00 AM to complete paperwork.What's even more frustrating is that I had already completed the paperwork through their Athena system the night before.
I've never had a medical office require patients to arrive 30 minutes early for paperwork that was supposedly completed online. When I checked in for my 9:30 appointment, I was told I was late because I hadn't arrived at 9:00 AM, despite that expectation never being communicated to me. So they told me return at 1pm and yet I wasn't seen until 2:45.
Because of the concern over how payment was going to be covered, I ultimately decided to cancel and find a surgeon who seemed more concerned about treatment than how they would get paid. I was not looking for free services. A simple email or phone call explaining the next best steps would have been greatly appreciated instead of being told, "Sorry, we can't schedule your surgery because we can't verify your insurance."
The issues continued when I attempted to schedule surgery. I had recently changed insurance providers, but my insurance was already active. I provided all the necessary information so the office could verify my coverage. However, because they were unable to verify it on their end, I was told that I would need to wait until my physical insurance card arrived in the mail before scheduling surgery.
This was incredibly concerning. I had already been dealing with a broken finger for two weeks, yet the advice I received was essentially to "wait" for an insurance card to arrive rather than receive guidance on how to move forward with treatment. Being told to delay care for a potentially time-sensitive injury because of an administrative issue is unacceptable.
I requested to speak with the doctor for advice regarding my situation and what I should do in the meantime. I was told the doctor was unavailable because he was "always in surgery." However, this conversation took place on a Tuesday, and I had previously been informed that surgeries are typically scheduled on Mondays and Fridays. Whether the information I received was inaccurate or the staff simply chose not to relay my concerns, no effort appeared to be made to help me communicate with the physician.
Instead, I was told I would need to come back into the office to speak with the doctor in person and pay approximately $200 out of pocket since they could not verify my insurance. This seemed unnecessary, especially when a brief phone call or email could have provided guidance. I was seen already for my consultation so the MD was aware of my situation.
Overall, my experience left me feeling that administrative processes and collecting payments were prioritized over patient care. Patients seeking treatment, especially for an injury requiring timely intervention, deserve clear communication, competent administrative support, and staff who are willing to help navigate issues rather than create additional barriers.
Based on my experience, I would not recommend this office.
Garnet C.
Submitted 06/02/26
Excellent doctor to care for your needs if you have issues with your hands. A miracle doctor!
James C.
Submitted 05/27/26
I like everything about them I will recommend others thank you,I will see you for the next surgery.
Kenneth M.
Submitted 05/26/26
EXVELLENT SERVICE
Ayse J.
Submitted 05/26/26
He is very good doctor and positive place
Patricia O.
Submitted 05/20/26
I was very pleased with the care I received from Dr, Williams, Kevin and the rest of the staff. Pat O.
Carolyn T.
Submitted 05/20/26
Dr. Carl Williams jr. He had me do many test to determine the extent of damage to my hands and wrist. He found damage to my wrist, will be fixing another doctors mistake. He will also be fixing a issues in both arms at the elbows. He is professional, kind and very very knowledgeable. He will operate on the other arm 4 weeks after first surgery. I would never see any other doctor.
Shari P.
Submitted 05/18/26
Only wish a more detailed explanation of physical therapy would have been given by Vincent. I would like physical therapy after x-rays and neurology visit. I have brace that I wear night and day. 2nd brace so I can wash one by hand and still wear a brace 24/7. Thank you for all your help. Shari Pitterman
Aurora K.
Submitted 05/16/26
Dr. Carl Willisms Jr. Has a very friendly bedside manners! He explains everything to you!
Diane C.
Submitted 05/14/26
How can I say every time I’ve been there everybody has been so exceptionally nice there’s an MA named Kevin he’s just adorable and the best he’s so kind and really really takes care Dr Wiliams is such a wonderful man great bedside manner the girls at the front are super and I hope everything comes out good if I have to have surgery but I would recommend Dr Wiliams and the office to
Wendy C.
Submitted 05/14/26
Everyone in Dr. Williams office is so kind and compassionate.
Ronda T.
Submitted 05/13/26
Dr Williams is amazing. He listens to his patients. Takes his time. Explains what he is going to do
Patricia W.
Submitted 05/05/26
Very pleasant helpful office staff. Dr very informative and knowledgeable about my case. Going to have surgery as soon as possible.
Rosine C.
Submitted 05/01/26
Nice meeting with your staff and very nice people, l felt so confident,thanks
Linda O.
Submitted 05/01/26
Great
Lawrence S.
Submitted 04/30/26
Extremely POSITIVE! Dr William was very attentive to my concerns. He was patient and made every effort to make sure I understood and assured me that he would do ALL HE COULD to resolve my issues or at least make me aware of how to care for them. He was EXCELLENT at assuring me that ALL WILL BE WELL and making me know I was in GOOD HANDS!!!
Belinda D.
Submitted 04/29/26
5-Stars to Dr. Carl Williams! Hands-down, the best visit I’ve ever had in my entire life to a doctor’s office. From beginning to end, I was treated with top notch quality service. Everybody was so friendly and the doctor was amazing. He was very, very kind and friendly. I love this place!
Dalia P.
Submitted 04/28/26
Dr. Carl William is very experienced and he knows what he’s doing